This year, the ContactCenterWorld worldwide competition will take place in Malta from November 28 to December 2.Ĭ is the World’s largest association for Contact Center & CX professionals with over 215,00 professional members. Then the winners of each region are invited to compete in the world competition. It was the first time ScreenSteps participated in the ContactCenterWorld conference and competition.Ĭall center companies first compete against each other in their different regions. On the first day of the conference, ScreenSteps CEO Greg DeVore presented 11 tips for designing knowledge guides that "let any agent handle any call, of any complexity, without putting the customer on hold or making a mistake." The Global Top Ranking Performers Awards are the ultimate industry awards for the contact center industry and are exclusively available from – the Global Association for Contact Center & Customer Engagement Best Practices with around 215,000 members in 200 countries.Īs part of the conference at the end of June, industry leaders and experts presented call center best practices. Many refer to the awards as being the Olympics for the customer service industry as it's not just company competing against company, but nation against nation. Now in its 17th year, these awards are regarded by many as the most prestigious awards in the industry. The 2022 Top Ranking Performers Awards attracted over 2,000 entries from over 80 nations. "We were grateful to be recognized for helping make agents more knowledgeable, consistent, and efficient in the service they offer." "It was fantastic to be part of ContactCenterWorld and learn how these amazing leaders have tackled some daunting challenges over the last few years," said ScreenSteps CEO Greg DeVore. ScreenSteps Free and ScreenSteps Live are tightly integrated and it's really easy to export your lessons directly and automatically to ScreenSteps Live from within ScreenSteps.Īs well as the free options, there are Standard and Pro versions of ScreenSteps which allow you to export locally to PDF and HTML so once you've tried the package, you can upgrade to get the full features.#contactcenterworld, FL - ScreenSteps, a knowledge base and training software solution, received the top award for Best Technology Innovation Award Vendor – Live Agent Support Solution at ContactCenterWorld’s 17th Annual Best in North and South America last week. If you're not sure about uploading HTML files to your website (or if you don't have a website) be sure to check out Part 2 of this ScreenSteps show where I'll be taking a look at ScreenSteps Live, a free service to host your ScreenSteps lessons. The PDF version collates all your lessons into a multi page PDF whilst the HTML output provides all the code you need to upload to your website for online documentation. Once you've created your lessons, ScreenSteps also has some powerful export functions that allow you export your lessons in either customised PDF or HTML format (in the pay for version) or even directly to a hosted ScreenSteps Live web service (included in the free version as well as the paid for version).Īs well as exporting individual lessons, ScreenSteps allows you to organise your lessons into topics and sections, allowing you to create individual PDF files or HTML output containing an entire Library of lessons complete with a table of contents and easy navigation. And as for trying to keep on top of changes to videos - forget it! Screensteps is cross platform application for both the Mac and Windows, which allows you to create libraries of ""lessons"", each lesson being a step by step process covering whatever tasks you want to document.Īvailable in both a free version and a pay for version, the application has comprehensive tools built right in for screen capture and image annotation to easily and quickly build up step based documentation. The problem with creating ""printed"" documentation is that it can be difficult to assemble and can go out of date very easily requiring Herculean effort to update. Now although ScreenCasts are a brilliant way to get across complex information, sometimes there's no substitute for step by step instruction manuals with clear screenshots and good, consise instructions. ScreenSteps is a great application from Blue Mango Learning Systems that makes creating, annotating and publishing instructions or task based documentation a breeze.
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