![]() ![]() Horsager proceeded to discuss the other seven pillars: Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency. “Clarity is probably the most important, and the one where we can do the most good,” Sides added. ![]() “I’ve been researching it and know that is a very big and a well-organized conference, so yes, I have expected a lot out of it, and so far, it is delivering,” he said, adding that Horsager’s eight pillars are something that he plans to post publicly in his staff area so more people can view them. Sides, meanwhile, agreed that the conference is living up to his expectations. Related: Hay Bales and Horses: Horsager on Importance of Trust Related: Inspector Training Returns to STN EXPO Related: Innovation Choice Awards Highlight Products at STN EXPO Reno “It’s great because I’m having to really learn everything from the bottom up, so I feel good about that,” Franco said, adding that it’s her first STN conference and it has not disappointed. She previously served as an assistant director at Leander ISD, where she oversaw over 200 employees. She accepted the director position in December but has been in transportation for the last 15 years. “I am coming to the director position as new, and I think I am doing well at connecting, but I think I need to do better on the clarity, as far as my expectations of my staff,” Franco shared following the session. He advised attendees to go back and find the biggest problem with one’s team and ask themselves “How” until there is clarity in it being overcome. For instance, if someone wanted to take in fewer calories, the “How” would be cutting out sugary drinks. He noted that clarity was setting or finding an action item and determining how it was going to get done. Horsager explained that clarity is defined as trusting what is clearly communicated rather than the overly complicated. The first pillar of Clarity resonated with them the most with attendees Tracie Franco, the transportation director of Florence Independent School District in Texas, and John Sides, the director of transportation for North Kitsap School District in Washington. ![]() He went on to discuss his eight pillars of trust-he wrote a book of the same title-and how they help to build trust within organizations and relationships. “Trust is a confident belief in a person, product or organization,” Horsager said of the dictionary definition of the word. Honesty, integrity, belief, faith, and hope were only some of the words espoused upon during his opening keynote address. Horsager continued, asking everyone to define trust in one word. “What is a lack of trust costing your team?” David Horsager, the CEO of the Trust Edge Leadership Institute and best-selling author, asked the STN EXPO Reno attendees on Sunday. ![]()
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